Transportation Supervisor
Overview JOB
Summary:
Supervises day-to-day transportation functions to ensure driver performance, customer satisfaction, and that Department and Company objectives for efficiency, reliability, and productivity are met or exceeded.
Responsibilities
Essential Functions:
Plans, implements, and monitors day-to-day transportation operations, including analysis of on-time reports, delivery reliability, off-load rate, and manpower needs.
(25%)Reviews and schedules daily routing of equipment and manpower to meet customer needs in terms of contractual guidelines, special deliveries, supplemental deliveries, opening orders, etc.
(20%)Resolves equipment failures or break-downs, providing advice and assistance to drivers, as well as submitting appropriate reports to leasing/maintenance provider for service and repair.
(15%) Motivates employees, including performance evaluation, counseling, and problem resolution, to achieve a positive work environment.
(20%)Supervises employees, including interpretation of rules in a union work environment, conflict resolution, and disciplinary action as required.
(10%)Updates routing programs (XATA, CADEC) on a daily basis, including review of drivers' on-board computer reports to ensure that goals for efficiency and timeliness are met.
(10%)Performs other related and assigned duties as necessary.
LEADERSHIP/MANAGEMENT RESPONIBILITYSupervises up to 100 or more employees, including hourly staff.
Oversees operations with significant impact on GSF customer relations.
PERFORMANCE CATEGORIESBudgetDriver performance, including hourly off-load rate, on-time delivery, and reliabilityCustomer and vendor relationshipsDOT complianceTeamwork within the department and across departmentsCustomer satisfactionSafety of employeesSafety of facility and transportation equipmentAIB ratingQualifications MINIMUM
Qualifications:
Education and experience equivalent to:
Education/Certification:
Bachelor's degree in management, business, or psychology from an accredited college or university.
Experience:
3 to 6 years of work experience in transportation or food distribution, including supervisory responsibilities and union work environments.
Knowledge, Skills and AbilitiesKnowledge of (B/basic; J/journey; E/expert):
DOT regulations, policies, and procedures (J)Labor contracts and labor union environment (J)On-board computer systems (J)Relevant safety policies, practices and procedures (J)Management/supervisory concepts and techniques (B)Project management concepts and techniques (B)Budgetary concepts and procedures (B)PC word-processing/spreadsheet software applications (B)Scheduling and routing (B)Computer-based routing systems (B)Shipment and distribution of food or allied products (B)Regional geography and customer locations (B)Skill and ability to:
Supervise a diverse workforce of up to 100 employeesResolve and report delivery issues between drivers and customers; other customer service issuesSupervise and motivate employees in a team-based environmentInterpret transportation operations anomalies and identify appropriate solutionsPrepare administrative and technical documents and reportsWork effectively in a general business environment, with a focus on high levels of quality and customer serviceTravel via airplane and drive an automobileAct in accordance with GSF's Values and Creed.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
Supervises day-to-day transportation functions to ensure driver performance, customer satisfaction, and that Department and Company objectives for efficiency, reliability, and productivity are met or exceeded.
Responsibilities
Essential Functions:
Plans, implements, and monitors day-to-day transportation operations, including analysis of on-time reports, delivery reliability, off-load rate, and manpower needs.
(25%)Reviews and schedules daily routing of equipment and manpower to meet customer needs in terms of contractual guidelines, special deliveries, supplemental deliveries, opening orders, etc.
(20%)Resolves equipment failures or break-downs, providing advice and assistance to drivers, as well as submitting appropriate reports to leasing/maintenance provider for service and repair.
(15%) Motivates employees, including performance evaluation, counseling, and problem resolution, to achieve a positive work environment.
(20%)Supervises employees, including interpretation of rules in a union work environment, conflict resolution, and disciplinary action as required.
(10%)Updates routing programs (XATA, CADEC) on a daily basis, including review of drivers' on-board computer reports to ensure that goals for efficiency and timeliness are met.
(10%)Performs other related and assigned duties as necessary.
LEADERSHIP/MANAGEMENT RESPONIBILITYSupervises up to 100 or more employees, including hourly staff.
Oversees operations with significant impact on GSF customer relations.
PERFORMANCE CATEGORIESBudgetDriver performance, including hourly off-load rate, on-time delivery, and reliabilityCustomer and vendor relationshipsDOT complianceTeamwork within the department and across departmentsCustomer satisfactionSafety of employeesSafety of facility and transportation equipmentAIB ratingQualifications MINIMUM
Qualifications:
Education and experience equivalent to:
Education/Certification:
Bachelor's degree in management, business, or psychology from an accredited college or university.
Experience:
3 to 6 years of work experience in transportation or food distribution, including supervisory responsibilities and union work environments.
Knowledge, Skills and AbilitiesKnowledge of (B/basic; J/journey; E/expert):
DOT regulations, policies, and procedures (J)Labor contracts and labor union environment (J)On-board computer systems (J)Relevant safety policies, practices and procedures (J)Management/supervisory concepts and techniques (B)Project management concepts and techniques (B)Budgetary concepts and procedures (B)PC word-processing/spreadsheet software applications (B)Scheduling and routing (B)Computer-based routing systems (B)Shipment and distribution of food or allied products (B)Regional geography and customer locations (B)Skill and ability to:
Supervise a diverse workforce of up to 100 employeesResolve and report delivery issues between drivers and customers; other customer service issuesSupervise and motivate employees in a team-based environmentInterpret transportation operations anomalies and identify appropriate solutionsPrepare administrative and technical documents and reportsWork effectively in a general business environment, with a focus on high levels of quality and customer serviceTravel via airplane and drive an automobileAct in accordance with GSF's Values and Creed.
Estimated Salary: $20 to $28 per hour based on qualifications.
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